We stand behind our products 100%
All Power Planter® augers are hand-welded and quality guaranteed. We include an unconditional guarantee on parts, materials and craftsmanship – excluding normal wear. Accepted returns include a full refund of the product purchase price. Unfortunately, we cannot refund any shipping charges.
If one of our products does not meet your needs because of an unfortunate defect, please call us at 217-379-2614 or contact us by filling out the form to discuss. To initiate an exchange, please send a picture of the defective part to [email protected]. Included your name, shipping address, and order number in the email. Your return will be processed within 48 hours of being approved.
If you purchased the wrong item or need to return a product for another reason, please return the item unused and in the original packaging. We can not accept returns of used items.
Our quality guarantee and return policy only apply to products purchased from the Power Planter online store. Please note – refunds can only be issued back to the card the order was placed with.
Request a return within 14 calendar days of product delivery, as shown by UPS tracking. Power Planter will approve the request for all unused and in original packing items, but can not accept returns of used items unless it is a warrantied issue. Power Planter will send a return label to the customer, and the cost of the label will be deducted from their return credit applied back to their original payment method.
The customer may also return the item with the shipper of their choice, and receive the full amount paid for the product returned. No refund will be issued for customer-paid shipping charges (i.e. 2nd Day Air, or UPS Ground if selected, or for orders less than $100).
Please include your order number with your return.
Send returns to the following address:
Power Planter Inc.
Attn: Returns Dept.
931 N. 1600 E. Rd
Loda, IL 60948
